Privacy Policy
This Policy was last updated on: November 14, 2025
Your privacy and security are important to Pendleton Woolen Mills ("Pendleton" or the "Company"), and we appreciate the trust you place in us when you shop with us. This Privacy & Security Policy (this "Policy") describes the types of information we may collect from you or that you may provide when you visit www.pendleton-usa.com/ (our "Website "), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing our Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Policy. This Policy may change from time to time, so please review this page and the Policy regularly (see Changes to Our Privacy Policy). Your continued use of our Website, after we make changes, is deemed to be acceptance of those changes.
Types of Information We Collect:
We collect two basic types of information:
Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and payment/order information (if you make a purchase) ("personal information");
Information that is about you but individually does not identify you, such as location information, browsing information, and information about your internet connection, such as your IP address, the equipment you use to access our Website, and your usage details (anonymous information).
We may use personal information and anonymous information to create a third type of information: information about groups or categories of individuals, which does not identify and cannot reasonably be used to identify an individual (“aggregate information”).
In particular, we collect the following categories of data:
Postal Address - If you purchase from us or request a Pendleton catalog by mail, we will need a postal address, and we will add your name to our mailing list. Occasionally, we may also share your name with select third party companies whose services or products may interest you.
If you do not want to receive our catalog or other mailings or do not want your name shared with other companies, just let us know by calling 800-649-1512 or email us at pendletoncustomerservice@penwool.com. You may also write to us at Pendleton Woolen Mills Customer Service, PO Box 3030, Portland, OR 97208.
Phone Number - We ask for your phone number in case we need to contact you regarding your order. We will not otherwise call you, and we will not share your phone number with any other companies.
Payment Information - To purchase from our Website, you will need to provide a credit card, debit card, gift card number, or other payment form when available. All payment information is encrypted and securely transmitted to our payment processor and our fraud protection service provider. Payment information is never stored within any Pendleton system.
Email Address - We ask for your email address in case we need to contact you regarding your order. If you would like to receive promotional emails from us, fill out our registration page or give us your email address at checkout and check the opt-in box, and we will add you to our email list. If you opt in to receive emails from us, we do not allow third parties to send you emails. If you decide you would like to be removed from this service, you may follow the instructions on the messages you are sent, call us at 800-649-1512, or email us at pendletoncustomerservice@penwool.com.
User Contributions - You also may provide information to be published or displayed (hereinafter, “posted ”) on public areas of our Website, or transmitted to other users of our Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our Website. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by persons you do not intend to share it with.
Communications – When you contact us by email, phone, or any other method, we save copies of these communications.
Applicant and Employee Data – When you apply for a job with us or become an employee, we collect information about you such as your resume, employment history, educational background, and references. [We use a third-party service provide platform to facilitate these applications.]
Location information – Through the use of automatic technologies, described below, we may collect precise or approximate location information provided by a mobile or other device when you access our Website [or our social media pages], or associated with your IP address or other online or device identifier.]
Activity, usage, viewing, technical, and device data – When you visit our Website or open emails we send, we collect information through our automatic technologies. This includes the content you view, how often you use our Websites, your browser or device type, unique device identifier, and IP address. [We may obtain this information from a third party, such as a site or platform provider.]
How We Collect Your Information:
We may collect information from you in the following ways:
Directly from you when you provide it to us.
Automatically as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies. These technologies are described in more detail under Automatic Technologies We Use, below.
From third parties, for example, our business partners.
Automatic Technologies We Use:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Pendleton honors the do-not-track settings of its customers.
The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Send you promotional information or suggest products that may be of interest to you, or suggestions related to products you review.
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies - Pendleton may use "cookies" or similar technologies to passively collect information about your use of our Website. Cookies are pieces of information that are stored by your web browser on the hard drive or memory of your device that lets your web browser talk with Pendleton's web server. For example, cookies help websites remember information about your visit, such as your preferred language, items saved in your shopping cart, and other settings, improving your online experience. Cookies also enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as cart/browse reminders). In addition, Pendleton uses cookies to collect information around abandoned shopping carts. Once a cart is considered abandoned, an SMS message will be sent as a reminder. If you are shopping on our Website and are having difficulty completing your order, please check the privacy settings in your browser. If you have your settings set to not accept cookies, you will not be able to purchase from our Website. Pendleton may also use "cookies" provided by an agent, third party agency, or other provider or other means to passively collect information about your use of our Website.
Web Beacons - Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as pixel tags) that permit us, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
Google Analytics. We use a tool called "Google Analytics" to collect information about use of this Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, what other sites they used prior to coming to this Website, and location information. We use the information we get from Google Analytics to track marketing campaigns and to improve this Website. Google Analytics collects only the IP address assigned to you on the date you visit this Website, and does not collect any identifying information, unless you place an order. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this Website, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
How We Use and Share Information:
We use, or disclose the information we collect for one or more of the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
For data analytics, research, and marketing, including to personalize your Website experience and to deliver content and product offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law). One such data marketing vendor is Oracle America, Inc. (“Oracle”), which provides cloud data services to us. We allow Oracle to place on our Website cookies or similar technology (discussed below) to collect information about your activity on our Website. Such information may include your IP address, what features of our site you use, and products you browse. Using this information, Oracle provides to us analytics about user activity so we can better understand how our Website is used. Oracle may also add this information to its database for development and enhancement of its products and services and to provide targeted advertising services and behavioral marketing information to other businesses that use Oracle cloud data services. For more information about how Oracle uses this type of information, please review Oracle’s privacy policy (Section 5) for these services here.
To third parties to market their products or services to you if you have not opted out of these disclosures.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
We may disclose aggregate information about our users, and information that does not identify any individual, without restriction.
No mobile information will be shared with or sold to any third parties, including affiliates and business partners, for marketing or promotional purposes. All the above categories of use exclude text messaging originator opt-in data and consent. Your opt-in is not transferable to another party involved in the process.
Disclosure of Your Information for Third-Party Advertising:
Pendleton may collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may combine your email information with other information they have access to such as mailing address so that Pendleton may serve relevant marketing offers to you via direct mail. If you do not want Pendleton to collect information about you, please contact Pendleton to opt out.
If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes or other data marketing vendors, including Oracle, you can opt-out by calling us at 800-649-1512 or emailing us at pendletoncustomerservice@penwool.com.
Your State Privacy Rights:
If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, your state may provide you with additional rights regarding our use of your personal information. To learn more about your state privacy rights, visit our State Privacy Notice and/or Do Not Sell My Personal Information.
Third Party Vendors’ Use of Cookies and Other Tracking Technologies:
We may also from time to time contract with third-party vendors to serve ads to our customers on our behalf across the Internet or to send mailings to customers whom we think may be interested in our products or services. To do this, the vendors will collect anonymous information about your visits to our Website and your interaction with our products and services. This anonymous information is collected through the use of a cookie or pixel tag—industry standard technology used by most major websites. Our vendors may also pool the anonymous information that they collect with other sources of information not collected during your visit to our Website, which may include personal information such as your name and mailing address, or about your online activities over time and across different websites and other online services for purposes of determining whether you might be interested in receiving a catalog from us or from third parties. If you do not wish for cookies or pixel tags to be placed on your computer, most commercially available web browsers permit you to change your settings to prevent that from taking place.
We do not control these third parties’ tracking technologies or how they may be used beyond our advertisements. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Your Control and Choices:
In accordance with applicable law, your controls and choices may include:
Correcting, updating, and deleting your customer account.
Choosing or changing your choices for subscriptions, newsletters, emails, alerts, or other notifications.
Setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
Setting your browser to transmit “Do Not Track” signals. However, since uniform standards for “Do Not Track” signals have not been adopted, our websites may not process or respond to all such signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in this policy.
Choosing whether to receive from us offers and promotions we think may be of interest to you.
Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services Requesting removal of your personal information from a public forum on our Website or our social media pages.
Requesting access to the personal information we hold about you and that we amend or delete it.
Opting out of Google Analytics by following Google’s instructions at https://tools.google.com/dlpage/gaoptout.
Controlling our targeted advertising activities by clicking on “Do Not Sell or Share My Personal Information” in our Website footer.
You may exercise these controls and choices in various ways, including as outlined above or by contacting us by any method in the Contact Information section, below.Children:
The Pendleton Website is intended only for those aged 18 and older. No one under the age of 18 is permitted to register or submit information on, to or through the site. Pendleton does not collect personally identifiable information from any person Pendleton knows to be under 18. If we learn we have collected or received personal information from a child under 18 [without verification of parental consent], we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at please contact us at 800-649-1512, pendletoncustomerservice@penwool.com, or Pendleton Woolen Mills Customer Service, PO Box 3030, Portland, OR 97208.
Security:
If you cannot access the secure server for any reason, please call and place your order by phone at 800-649-1512. To protect the security of your information during all communications with our Website, we use HTTPS (secure/encrypted HTTP using Transport Layer Security (TLS)) protocols and software, which encrypts information you input and that we return to you. The presence of a "closed lock" icon in your browser indicates encryption is being used on the webpage you are viewing. In addition, an internet address that begins with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."
Changes to Our Privacy Policy:
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact Information:
To ask questions or comment about this privacy policy, the information we collect, how we use, or any of our privacy practices, or need to access this Policy in an alternative format due to having a disability, please contact us at 800-649-1512, pendletoncustomerservice@penwool.com, or Pendleton Woolen Mills Customer Service, PO Box 3030, Portland, OR 97208.