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FAQ

Pendleton Website

No, you do not need to create an account to place an order on the Pendleton website. If you do not have an account, you can check out and then will have the opportunity to create an account once your order is complete. If you do have an account, you will have the option of logging in to checkout or placing your order as a guest.

You can create an account after placing an order or you can go to the Account page and create an account at any time.

To add the Pendleton website app to your mobile device, navigate to www.pendleton-usa.com on your phone. A message will appear asking if you want to add Pendleton to your home screen. Click the "Install" button.
If you don't see the message, you can also add the app to your home screen by navigating to www.pendleton-usa.com on your phone and clicking on the three dots in the upper right corner. Choose the "Add to homescreen" option. This will place the app icon on your home screen.

Returns & Shipping

Orders are typically processed within 3-4 business days. Standard delivery varies, but usually takes no more than 10-12 business days from the time the order is processed. Please allow up to 10 weeks for furniture delivery. Personalized items may take an extra 30 days.

Go to www.pendleton-usa.com/trackmyorder or, call Customer Service at 877-996-6599, Monday-Friday 6am-6pm PT

Most orders ship via USPS, UPS or UPS SurePost. All express orders ship via UPS.

Sorry, we only ship to U.S. addresses.
Canadian customers can shop www.pendleton.ca
Customers in Australia can shop www.pendletonwoolenmills.com.au
Customers in the UK can shop www.pendletonwoolenmills.eu
Japanese customers can shop www.pendleton.jp

Returns are typically processed within 5 business days of receipt. However, this could take as long as 10 business days during busy periods, particularly in December and January. Once a credit is issued, it can take up to 5 business days for it to reflect in your bank account.

We don't provide product exchanges. Rather, we ask that you follow the instructions to return the product you wish to exchange, and place a new order for the replacement product.

Please note:
1. You must use the RMA form to return your product
2. You must initiate a return within 14 days after receipt of your shipment
3. The returned product must not show any signs of wear

Your credit card will not be reimbursed for the original payment until we have received the returned product.

A charge of $9.95 is applied for use of the return label and then the difference is credited back to the customer.

Returned gifts will be reimbursed with a Pendleton gift certificate. For more information, please see our Returns page.

Yes, free returns are available in all Pendleton stores.

Yes, we offer free shipping to our stores. We'll notify you by email or phone when it's ready to be picked up.
Online orders: select the "Ship to store" option at checkout if available. If the option is not available, it means we do not have this service available for stores near you.
Phone orders: tell your sales associate you'd like your order shipped to a Pendleton store.

Please note: not all products may be shipped to store, including furniture, rugs and large, bulky items. Expedited shipping is not available.

Check all entrances to any buildings on your property. If you are not able to locate it, please contact Customer Service at 877-996-6599, Monday-Friday 6am-6pm PT

ORDER INFORMATION

Orders can be cancelled within 24 hours by calling Customer Service at 877-996-6599, Monday-Friday 6am-6pm PT. Please note that some orders are processed in less time so it may not be possible to catch all orders before they are shipped.

Please contact Customer Service at 877-996-6599, Monday-Friday 6am-6pm PT

Please contact Customer Service at 877-996-6599, Monday-Friday 6am-6pm PT

No, some items are exclusive to the site or stores. If you're curious about whether your store has a specific item, we recommend calling.

PAYMENT INFORMATION

We only charge your card once your order ships. But you may see a temporary authorization for use of funds on your card immediately after you place your order. This amount may show as "pending" in your transactions.

If we permanently markdown an item you've purchased from us, we'll make a one-time price adjustment within 14 days of shipment. This policy applies exclusively to items purchased at full-price. Adjustments are made only at a customer's request and with proof of purchase. The item must still be in-stock in the size and color purchased. Price adjustments do not apply to items included in promotional or limited-time sales. Additional exclusions may apply.

To request a price adjustment, fill out our Request Form.

Promo codes can be entered into the field marked "Enter Promo Code" in your shopping bag or checkout. When you click "Apply Promo Code" next to the field, valid discounts will be applied.

Use your merchandise credit just like a gift card on our website. When checking out, enter the full number in the gift card field.

If the state where you are shipping the order has a sales tax then we must add that by law.

We adhere to strict Payment Card Industry Data Security Standards. All payment information encrypted, which means orders are transacted safely and securely. The "security code" or CSV number is used in lieu of a signature and is an additional security measure to ensure you are holding the card at the time of your order.

PRODUCT INFORMATION

You'll find a link to a size guide on the product page, next to the size options. Or you can view our general size charts.

Aside from blanket re-binding and replacing buttons, we typically don't offer product repair, but please check with Consumer Services to see if we can help! Email your request, and pictures of the item, to pendletoncustomerservice@penwool.com, or call 1-800-760-4844, Monday-Friday 6am-6pm PT, Saturday 8am-4pm PT.

The rn#29685 you see on the tag identifies the garment as made by Pendleton Woolen Mills.

The name "Beaver State" originated in 1912 when Pendleton robes/blankets and shawls were sold to the Walla Walla, Cayuse and Umatilla tribes in the vicinity of the Pendleton mill on the Columbia plateau.

We're unable to assess the value of blankets. For more information on vintage blankets, we recommend two books by Barry Friedman, "Chasing Rainbows: Collecting American Indian Trade & Camp Blankets" and "Still Chasing Rainbows: Collecting American Indian Trade & Camp Blankets Volume Two."

If the blanket was recently produced, you may email us a photo and we will gladly attempt to identify it, however, we do not have the resources to identify older blankets.