Returns

Can I return items for free?

Yes. Returns are free at any Pendleton retail store. For mail-in returns, a $9.25 shipping fee applies (see below).

Do you offer exchanges?

No. Pendleton doesn't process direct exchanges. Instead, return the item you don't want through our Returns system and place a new order for the replacement. Note: your original payment method will be refunded once we've received the returned item.

What is Pendleton's return policy?

• Return window: 60 days from purchase or shipment date, whichever is later
• Condition required: Clean, unworn, and unwashed
• Refund method: Credited to your original payment method
• Return shipping fee: $9.25 (covers our prepaid UPS label), plus any additional shipping charges originally paid — deducted from your refund
• Exceptions: See the Exceptions section below

How do I return a gift?

Call 1-877-996-6599 or email pendletoncustomerservice@penwool.com. Once we receive the item, you'll receive a gift card for the original purchase price.

How do I return by mail?

You can use our prepaid UPS label (fee deducted from refund, as noted above), or ship the package yourself at your own expense to the address for your item type. Include your return receipt with either method.

Are there exceptions to the return policy?

You can use our prepaid UPS label (fee deducted from refund, as noted above), or ship the package yourself at your own expense to the address for your item type. Include your return receipt with either method.

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