Returns


Free returns available in Pendleton stores!


Return and Refund Policy:

We will gladly accept your return of clean, unworn and unwashed merchandise within 60 days of purchase or shipment, whichever is later. Refunds will be credited back to your original payment method for the merchandise purchase price, minus a $7.50 shipping charge for the use of our UPS prepaid label. Please see exceptions below.


For gift returns, please call 1-877-996-6599 or email us at pendletoncustomerservice@penwool.com. If you are returning an item received as a gift, we will issue you a gift certificate in the amount of the original purchase price (minus $7.50 shipping charge to use our prepaid UPS label). Your gift certificate will be issued once we receive the returned item.


For non-gift returns, Click here to start the return process and generate your pre-paid return label and return receipt.

Please complete these steps:

1. Print pre-paid return label and return receipt
2. Pack your item(s) in their original condition (with tags attached) and include return receipt
3. Affix the pre-paid return label to outside of package
4. Once your package is ready for shipping, simply drop it off at your nearby UPS store

If you do not have a printer, please call customer service at 877-996-6599, Monday-Friday 7am-6pm PT. Or, email us at pendletoncustomerservice@penwool.com.


You may also return your package using the shipping method of your choice to the locations below. Please include the return receipt, and pay the shipping fee when you drop off the package.

Home and Blanket Returns:
Mailwell Distribution Center
DTC Returns
2516 SE Mailwell Drive
Portland, OR 97222

Apparel and Accessories Returns:
Bellevue Distribution Center
DTC Returns
1090 Fort Crook Road North
Bellevue, NE 68005



Exceptions:

Rugs: Rugs must be returned within 30 days of purchase for a refund.

Pet Products: For health safety reasons, you may not return used pet items, including those that were only tried on.

Non-Returnable Items: You may not return gift cards or e-gift cards; cut yardage, except defective fabric; furniture, except damaged or defective items; blankets once hanging tabs have been added; and embroidered/personalized items, unless there is a quality issue.



Exchanges


Exchange Policy:

We don't provide product exchanges. Rather, we ask that you use the system above to return the product you wish to exchange, and place a new order for the replacement product.

Please note:
1. You must use the system above to return your product
2. You must initiate a return within 14 days after receipt of your shipment
3. The returned product must not show any signs of wear, so please do not wear or use a product outside if you must return it

In the meantime, please place a new order for the product you wish to exchange it for. Please keep in mind that your credit card will not be reimbursed for the original payment until we have received the returned product.