Frequently Asked Questions


When will my order ship?

Standard delivery orders typically ship within 2 business days. Express orders usually ship the same day if placed before Noon PT.


How do I track my order?

1. Go to www.pendleton-usa.com/trackmyorder
2. If your order has shipped, you can click on the tracking number(s) to see the current status.
3. Customer Service can also track your package.


How do I cancel an order?

Please call Customer Service at 877-996-6599, Monday-Friday 7am-6pm PT.


Which carrier do you use for shipping?

Standard delivery orders ship via USPS, UPS or UPS SurePost, where UPS hands the package off to the Postal Service for delivery. All express orders ship via UPS.


Do you ship outside the U.S.?

Sorry, we only ship in the U.S. Canadian customers can shop www.pendleton.ca.


Is my credit card transaction secure? / Why do you need my credit card security code to place my order?

We adhere to strict Payment Card Industry Data Security Standards. All payment information encrypted, which means orders are transacted safely and securely. The "security code" or CSV number is used in lieu of a signature and is an additional security measure to ensure that you are actually holding the card at the time of your order.


When does my card get charged after placing an order?

As is industry standard, an "authorization for use of funds" is placed by your financial institution when you order. That is, they have reserved those funds, but have not yet released them, so the amount may show as "pending" on your end. We only charge your card once your order ships.


I was told an item was in stock when I placed my order. But now I've received a notification that it is sold out. What should I do?

We understand your frustration! If this happens, please contact Customer Service at 877-996-6599, Monday-Friday 7am-6pm PT.


What is Pendleton's price adjustment policy?

If we permanently markdown an item you’ve purchased from us, we’ll make a one-time price adjustment within 14 days of shipment. This policy applies exclusively to items purchased at full-price. Adjustments are made only at a customer’s request and with proof of purchase. The item must still be in-stock in the size and color purchased. Price adjustments do not apply to items included in promotional or limited-time sales. Additional exclusions may apply.

To request a price adjustment, fill out our Request Form.


How do I place an order with my merchandise credit?

You can use your merchandise credit just like a gift card on our website. When checking out, enter the full number in the gift card field.


When will I receive my refund after a return?

Returns are typically processed within 5 business days of receipt. However, this could be as long as 10 business days during busy periods, particularly in December and January.


Can I return a web or catalog purchase to a Pendleton store?

Yes, free returns are available in all Pendleton stores.


My tracking number says my package is delivered, but my package never arrived. What do I do?

Check all entrances to any buildings on your property. If you are not able to locate it, please contact Customer Service at 877-996-6599, Monday-Friday 7am-6pm PT.


How do I use a promo code?

Promo codes can be entered into the field marked "Enter Promo Code" in your shopping bag or checkout. When you click "Apply Promo Code" next to the field, valid discounts will be applied. Get our promo codes sent directly to your inbox – sign up for our emails.


How do exchanges work?

We don't provide product exchanges. Rather, we ask that you folow the instructions to return the product you wish to exchange, and place a new order for the replacement product.

Please note:
1. You must use the RMA system to return your product
2. You must initiate a return within 14 days after receipt of your shipment
3. The returned product must not show any signs of wear, so please do not wear or use a product outside if you must return it

In the meantime, please place a new order for the product you wish to exchange it for. Please keep in mind that your credit card will not be reimbursed for the original payment until we have received the returned product.


I've been sent the wrong item and/or the item I received is defective. What do I do?

Please call Customer Service, at877-996-6599, Monday-Friday 7am-6pm PT, so we can help you directly.


How do I know what size to order?

You'll find a link to a size chart on the product page, below the size options.


Do your stores carry all the items on your website?

Not always–some items are exclusive to the site or stores. If you're curious about whether your store has a specific item, we recommend calling.


I don't have sales tax in my state. Why do I have to pay tax to ship the order to a different state?

If the state where you are shipping the order has a sales tax then we must add that by law.


Why is the refund on my returned order less than the original cost of the item I purchased?

When we receive a returned order, a charge of $7.50 is applied for use of the return label and then the difference is credited back to the customer.


Can I return a Pendleton item I received as a gift?

Returned gifts will be reimbursed with a Pendleton gift certificate. For information and instructions, please go to our Returns page.


Where can I find information about product repair? Do you offer product repair services?

Aside from blanket re-binding and replacing buttons, we typically don't offer product repair, but please check with Customer Service to see if we can help! Email your request, and pictures of the item, to pwmscs@penwool.com, or call 877-996-6599, Monday-Friday 7am-6pm PT.


What is the rn# on a garment tag?

The rn#29685 you see on the tag identifies the garment as made by Pendleton Woolen Mills. Each company has a different rn# on their garment tags.


What does the Beaver State label on the blankets mean?

The name "Beaver State" originated in 1912 when Pendleton robes/blankets and shawls were sold to the Walla Walla, Cayuse and Umatilla tribes in the vicinity of the Pendleton mill on the Columbia plateau.


Can you tell me what my vintage blanket is worth?

We apologize that we are unable to assess the value of blankets. For more information on vintage blankets, we recommend two books by Barry Friedman, "Chasing Rainbows: Collecting American Indian Trade & Camp Blankets" and "Still Chasing Rainbows: Collecting American Indian Trade & Camp Blankets Volume Two." (Volume Two is available on our website, item #72163.)


Can you identify my blanket?

If the blanket was recently produced, you may email us a photo and we will gladly attempt to identify it, however, we do not have the resources to identify older blankets. As far as we know, there is no complete public database of all Pendleton blankets made throughout our company's history.